Diversified Property Management is asked many questions about HOA’s, such as “Why do we have a Home Owner Association?” and  “What do my dues pay for?”.   We hope the following will help to answer these questions, as well shed some light on other misconceptions about HOAs and the management companies that work for them.

First, let us answer why an HOA would exist in the first place.  It begins with the developer, who submits to create a residential development in which the owners of real property within that community would contribute to the costs of maintenance and improvements, real estate taxes and insurance premiums of other real property within the community (usually referred to as “common elements”). On July 1, 1992, State Legislature put into effect “The Colorado Common Interest Ownership Act,” better known as CCIOA (pronounced Ki – o – a).  Perhaps some of you have heard this acronym floating around at meetings, perhaps not.  At any rate, a very broad and general definition of CCIOA is a law that was put into effect to help govern communities that were developed after July 1, 1992.  Those communities that were developed prior to this date are not subject to ALL of the provisions in CCIOA law; however, they are still subject to limited aspects of CCIOA.  So the bottom line—a community that has common property is a common interest community and therefore subject to CCIOA. A Homeowners Association (HOA) is created under the provisions of CCIOA with the intent to govern, protect, and maintain the value of the development.

Some people like the freedom of not having to abide by a set of rules governed by a neighborhood board — and there is nothing wrong with that. But for others, an HOA offers security, value, organization, and support that they do want and need.

Ultimately, the purpose of an HOA is to protect the value of homes and neighborhoods within a development. This is done by maintaining common areas and holding the residents accountable for following the rules of the Association. The HOA has the right to enforce maintenance and design standards like the color houses are painted and where vehicles can be parked. The point of these rules is to keep people from doing things like parking cars on blocks in their front yards, painting their front doors in polka-dots, keeping a pen of pigs in the side yard, or even constructing a moat! Some people find this restricting, and others feel secure that a set of policies are always followed the same way by everyone!

The Top 10 Benefits of Living in a Well-Managed HOA

  • Well-maintained common areas – HOAs typically do an outstanding job of maintaining common areas. (Think manicured and over-seeded lawns, freshly painted walls, lighting that works and clean play areas, to name just a few)
  • Increased amenities – i.e. a monument sign for the community
  • Aesthetically pleasing homes – Just take a drive through your community and you’ll see
  • Rules and regulations deter nuisance activity and promote conformity – Beauty is not just in the eye of the beholder
  • Added layer of support in dealing with neighborhood property issues – HOAs often partner with municipal code compliance departments to ensure adherence to the rules
  • Community bonding and communication among neighbors – A great way to make new friends!
  • Increased community pride – Who wouldn’t be proud to live in an attractive, well-run community?
  • Financial stability – A well-managed HOA has a reserve study in place and funds available for future common area repairs and capital improvements, thereby reducing the likelihood of special assessments down the road
  • TLC – Community common areas are cared for by trained professionals

And the number one benefit of living in a well-managed HOA…

  • Properly protected property values!

It seems as though when you drive through a neighborhood that is maintained by an HOA there seems to be an overwhelming sense of pride in the neighborhood. While there are assessments associated with living in this type of neighborhood, it creates the type of atmosphere that makes homeowners happy to be living in their community.  The HOA Board of Directors is comprised of volunteer homeowners who listen to the concerns of the residents and make decisions based on the best interest of the overall neighborhood. Allowing homeowners to voice opinions creates a greater sense of “community” as well as pride in what many would consider their greatest asset. The added value to living in one of these neighborhoods doesn’t just affect your property value— it affects the way that homeowners take pride in their community and neighborhood, which contributes to a higher standard of living for homeowners.

So I pay my assessments…..where does that money go?

This is another question frequently asked.  There’s some misconception by homeowners that this money is all going towards the property management company, when in reality, a very small percentage is paid to the property management company.  Diversified Property Management, as a property management company for HOAs, facilitates some of the services that your assessments are paying for and advises the Board based on expertise in community association management principles and ever-changing legislative actions. Diversified Property Management Company works at the discretion and direction of the Board, carrying out the decisions the Board makes.  
Each community is different, but here are some of the things HOA assessments may pay for which are often executed by a property management company:
  • Provide accounting services, including payables, receivables, collections and financial reporting
  • Assist in audit and tax preparation
  • Prepare and file Corporate Annual Report to state
  • Maintain current Corporate Book as per state regulations
  • Perform on-site inspections
  • Advise and coordinate with the Board of Directors for property maintenance of the common areas and/or exterior of homes, if applicable
  • Oversee the service of contractors, including the bid process, contracts and communications
  • Covenant enforcement
  • Prepare and mail notices, proxies, ballots, and agendas
  • Board meetings – arrange and schedule places, dates, and times of meetings
  • Maintain current property files and records
  • Reproduce and mail newsletters and general mailings
  • Prepare and mail Welcome Packets to new owners
  • Receive and process inquiries and complaints for assessment payments, general information, architectural approval, and covenant violations
  • Maintain website containing association information
  • Maintenance requests/follow through
  • Responding to phone calls & emails


Although this list may not be all-inclusive, it does give you an idea of the areas of operation that are involved with managing your HOA.  Most homeowners do not have the knowledge or time to manage these items without a management company.

Diversified Property Management takes pride in being very transparent to all of the HOAs we manage, as we believe this helps foster a trust level needed in establishing a good working relationship with all Board Members and community members alike. We also believe this is what has helped us become one of the leading community association management companies in the Colorado Springs area, recently profiled in the Colorado Springs Business Journal as an “Up and Coming Business.”  Diversified provides an extensive list of management services with a special focus on customer service.  For more information about what Diversified can do for your community, visit www.diversifiedprop.com

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Colorado Homeowners Associations and state legislature have really come a long way. Prior to 2005, the state legislature really tried to separate themselves from what was happening with homeowner associations throughout the state. In 2005, SB-100 was being debated and amended in the Colorado legislature. SB-100 was all about responsible governance and homeowner “bill of rights”- type issues. Since then, HOA-focused legislation has been quietly gaining momentum in Colorado. Diversified Property Management believes this is in the best interest of the homeowners. SB-89 was introduced and signed into law to clean up and fine tune SB-100. SB-89 also helped with the creation of the HOA Information and Resource Center and the HOA Information Officer housed within the Colorado Division of Real Estate. In 2011, the HOA Information and Resource Center implemented a statutorily mandated registration program for the HOAs. Aaron Acker was also hired as the HOA Information Officer, and he began taking complaints from homeowners about their HOA Boards, managers and management companies. Diversified Property Management is looking forward to the time when these complaints will be investigated by the Resource Center. The first annual report summarizing these complaints will be published by the Division of Real Estate in December of this year. It is anticipated that this and future reports will have an ongoing examination of the impact of HOAs on homeowners. How things will ultimately unfold – only time will tell – but Colorado has come a long way with HOAs in recent years, which will likely continue to develop as HOAs increase their presence in the state. Diversified Property Management will keep apprised of progressing HOA legislative activity and looks forward to sharing future updates that impact HOA homeowners and the industry.

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What is this thing called Fiduciary Duty?

April 28, 2011

From time to time you may hear that the board of the association operates in a fiduciary capacity for the homeowners. Or you may read about the board’s fiduciary responsibility in the governing documents. Just exactly what does this mean? Fiduciary duty simply means the board has an ethical and legal obligation to make decisions [...]

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Winter Watering in Colorado

February 9, 2011

Replacing trees and shrubs can be costly. Unfortunately, Colorado’s winters are too cold to leave the automatic sprinkler system on, but too dry for lawns and many trees and shrubs.  Without sufficient water, plants will die or be damaged.  Therefore, it is necessary to continue watering after your sprinkler system has been winterized in the [...]

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Diversified Property Management Welcomes New HOA

December 15, 2010

Diversified Property Management has added a new community to its growing list of homeowner associations in the Colorado Springs area:  Woodmoor Park Townhomes of Monument. Steve Martin, owner and manager of Diversified Property Management is thrilled to have the opportunity to exceed homeowners expectations.  “We look forward to working with the association to help make [...]

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Why Dogs Bark & How it Might be Creating Bad Feelings in the Neighborhood!

September 22, 2010

Nothing gets homeowners more worked up than a neighbor’s dog barking.  Besides being frustrating for nearby residents, excessive dog barking usually violates city noise ordinances.  And, what about the dog?  Dogs are dogs, and dogs bark! Even though many are treated like family members, owners may not be aware that their dog is barking or [...]

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Foreclosures, Foreclosures, Foreclosures, OH MY!

June 14, 2010

There are many questions about what the HOA’s responsibilities are when a property goes into foreclosure.  It is my hope to help the community understand this frustrating situation a little bit better. Sellers stop making payments for a host of reasons. Few choose to go into foreclosure voluntarily. It’s often an unpredictable result from being [...]

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Spring/Summer Lawn Care

April 6, 2010

Spring is here and the summer is right around the corner.  The appearance of the outside of your home is crucial to being a good neighbor. Your lawn will probably become your biggest labor of love and should be looking good by the end of May. If you are having trouble getting your lawn in [...]

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Attention Homeowner this is your Community Manager Speaking

April 6, 2010

Wouldn’t it be nice if every new homeowner received a security briefing at closing when they bought their home? Kind of like the airlines do when you board a plane and are getting ready to take off. What if everyone heard the following speech? “Attention homeowners, I want to be the first to welcome you to [...]

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